Digital Support Services

After the initial 30 days of equipment delivery, all software, phone and technical support not covered by your service agreement incur charges of $149 per hour. However, for an additional $10 per month/per machine added to your Service Agreement for the length of your contract(s), you can participate in Novatech’s Digital Support Services (DSS) that cover the services listed below:

Services Include:

  • Loading device print drivers on an unlimited number of PCs
  • Training users on using print drivers including advanced finishing options
  • Assisting users with color adjustments to obtain desired output
  • Configuring e-mail systems to work with scanning features
  • Configuring the copier to scan to your network
  • Customizing the copier control panel to include one-touch e-mail and fax number programming.
  • Troubleshooting & resolving printing issues related to the device itself or drivers furnished by the manufacturer
  • Installing desktop faxing and basic network scanning software to unlimited computers
  • Training your network administrator on installing & configuring software such as desktop faxing, network scanning, and system utilities
  • Configuring IP addresses to work with your network
  • Providing installation, training and support services on Fiery controllers
  • Assistance in creating certain jobs, color matching and file troubleshooting
  • NovaAssist phone support and remote desktop control of PC
  • Novatech equipment relocation (within 75 miles of a Novatech office)